Complaints policy
It is hoped that you will never feel it necessary to make a formal complaint about the operation of the Scheme as we pride ourselves with our customer liaison record. In the first instance, most problems should be able to be solved by the manager/trials co-ordinator.
Miss Susan Dennis
Scheme Manager
Haematology Department
Queen Elizabeth Hospital
Edgbaston
Birmingham B15 2TH
Telephone: 00 44 (0)121 627 2472
If however, you are still not satisfied that the complaint has been resolved you should write to either of the following:
Dr Jonathan Wilde
Scheme Organiser
Haematology Department
Queen Elizabeth Hospital
Edgbaston
Birmingham B15 2TH
or to
Dr Jim Murray
Deputy Scheme Organiser
Haematology Department
Queen Elizabeth Hospital
Edgbaston
Birmingham B15 2TH
They will ensure that the complaint will be dealt with quickly. All complaints will be investigated and receive a full and positive response within 20 working days.
If, for any reason, you are not satisfied with the outcome, you can seek further clarification. As a next stage you can write to the Chairman of the Steering Committee or, as a last resort, to the Chairman of the National Quality Assurance Advisory Panel for Haematology (currently Dr P Carrington, Dept of Haematology, Trafford General Hospital).
We cannot envisage a circumstance where such drastic course of action would be necessary and pride ourselves on the ability to employ informal local resolution at the Scheme Manager or Scheme Organisers’ level.