Advice service
The telephone / e-mail advice service is provided at no extra cost. We will attempt to answer participant problems whether or not they are directly related to the scheme. There have been a number of occasions, for example, where a laboratory has suspected a problem with a particular method. The participant has been sent "consensus-mean" samples to verify the problem, analysed the results and indicated a possible solution whenever possible. We are able to build a data bank of similar queries so that we can contact other users of the same method to establish whether they have encountered similar problems.
Participants may have questions related to methodology/instrumentation/reagents that are new to the centre or a giving cause for concern. The Scheme management team have both experience in, and information related to, many different methodologies and is always willing to discuss choices or problems. We do not recommend methods but we can help laboratories to feel confident in their own choice. Medical advice relating to quality control and interpretation of QC findings can also be provided when appropriate.
Participants are free to telephone if they need to discuss a problem.
The numbers to call are as follows:
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Dr. Jonathan Wilde Organiser & Consultant Haematologist 00 44 (0)121-472-1311 Ext.3141
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Dr Jim Murray Deputy Organiser & Consultant Haematologist 00 44 (0)121- 627- 8363 Ext 8143
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Susan Dennis Scheme Manager & Trials Co-ordinator 00 44 (0)121-627-2472 (and Fax)
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Shafina Ali Deputy Manager 00 44 (0)121-627-2472 (and fax)
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Karen Morris Quality Officer 00 44 (0)121-472-1311 Ext. 3886